COMPANY PROFILE4

First Class Results

Our vast experience and network of professionals has resulted in us being recognized as one of the most successful debt recovery Agents in the industry. We have an excellent language proficiency (7 Official Languages) and our national collection service covers South Africa. We offer an efficient service tailored to clients’ individual needs. Our flexible approach, coupled with a specialist team of collectors and negotiators ensures the highest possible recovery ratios.

Guided by continual focus on our key elements, we will constantly strive to implement the critical initiatives required to achieve our vision. In doing this, we will deliver operational excellence in every corner of the Company and meet or exceed our commitments to the Clients we serve.

History

In-Quest Investigations was established in September 2001 with only 3 employees. The In-Quest team works hand in hand with our Directors;  Jenine Maluleke and Bernard Janse Van Rensburg

Client loyalty has been earned over the past 15 years and exists because of our remarkable combination of skills, knowledge, expertise and hands on approach in providing proactive and specialised services to our Clients.

We started with a Debt collecting service for “Unibank” which is now Maravedi Credit Solution. The service included Tracing and went as far as Garnishee orders on employees. The main collection was on short term personal loans.


Mission Statement

Our Company strives to provide excellent Customer Service at all times, supported by well trained staff with Exceptional Standards. We strongly believe that Black Empowerment and Staff Development form an intrical part of our Growth by recognising talent in our previously disadvantaged Groups, hereby uplifting our Local Community.

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Quality Standards

We are regulated by the Association of Debt Recovery Agency (ADRA) and Council for Debt Collectors. In addition we are accredited with Service Sector Education and Training Authority (SETA).

ADRA Certificate download

Debt Council Certificate

Competitive Rates

Our rates are highly competitive. Commissions are payable on successful collections only.

Additional Service

In addition to debt recovery and litigation In-Quest also offer a vast range of services to a comprehensive range of industries designed to help your business with bad debt.

Treating Customers Fairly

We are committed to ensuring that all communications with customers are conducted with fairness and transparency. In-Quest will proactively help your customers by providing guidance on money management or advising on them on debt restructuring or consolidation to lessen the financial burden.

Social Ethics

In-Quest Investigations’ Management strongly believes that as a growing business we have the potential to provide employment opportunities and in recognising the value thereof we embrace the opportunity to do our part for the Community.  On an ongoing basis we endeavour to identify talent and potential within the organisation. In the interest of empowering representatives from previously disadvantaged groups we provide accelerated learning programs

BEE Compliance

Where outside contractors are utilised we make use of Black empowered companies, to benefit the existing community. Our Ownership Quota complies with BEE requirements, incorporating a Trust established within our company, which recognises the Black, Coloured and Indian employees as Beneficiaries.

Download Our Level 1 BEE Certificate

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